Refund And Cancellation Policy

Refunds and Cancellations Policy

Effective Date: 03 October 2025
Business Name: Motoring Support
Website: https://motoringsupport.co.uk

At Motoring Support, we provide driver training, driving-related assistance, and support services including application checking and forwarding. We are committed to delivering transparent, fair, and prompt service. Please review this policy carefully before purchasing any of our services.

No Right to Cancel Once Processing Begins

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, certain one-time services may become non-refundable once the service has started — provided the customer has requested immediate processing and agreed to waive their right to cancel.

By submitting your details, ticking the box to confirm acceptance of our Terms and Conditions, and making payment, you agree that service delivery begins immediately and you waive your right to cancel once processing has started.

Once we begin work on your request, refunds will not be issued except in specific, limited cases.

Non-Refundable Services Include

Driving licence address update services

Driver training or refresher session bookings

Document or application checking and forwarding

Any service that has already started or been completed

Exceptional Circumstances

Refunds may be granted in the following exceptional situations:

Duplicate payments

Service error or failure on our part

We are unable to fulfil your request due to an issue caused by us

Refunds are at our discretion and may require supporting evidence.

How to Request a Refund (Exceptional Cases Only)

If you believe you are eligible for a refund based on the circumstances above, please email us at contact@motoringsupport.co.uk